Crisis Telephone Line
In 2014, the Night Ministry has 45 trained volunteers who serve as Crisis Line Counselors. They answer the phone each night of the year not knowing who is on the other end of the line, or the reason for his or her call. In a typical night callers face loneliness, isolation, grief or anger. Some struggle with relationships, jobs, or illness. Others deal with suicidal thoughts, depression or anxiety. The majority of our callers are women. Most are from the San Francisco Bay Area; however, a growing number of callers from other parts of the country are finding us. In each case the caller will find someone who is non-judgmental, compassionate, empathetic, and a patient listener. In a typical year our Crisis Telephone Line receives 7000 calls.
Our Crisis Line Counselors come from many walks of life, bring varied gifts and life experience, and represent many ages, ethnicities, social and economic statuses, sexual orientations and gender identities, and religious and spiritual identities. All are over 18 years of age and all receive 40 hours initial training and 20 to 40 hours of continuing education each year. What they have in common is a strong desire to serve others, and a compassionate heart.
Of all the crisis lines operating in San Francisco, we are the only one that will talk to anyone about anything -- there is no specialized group of persons or problems that we address. And we are the only one whose counselors can arrange a face-to-face conversation upon request.